FAQs
1. How long does order processing take?
All orders are processed within 1–3 business days. Please note that processing does not take place on weekends or public holidays.
2. How long will delivery take?
Estimated delivery time takes 8–12 business days after your order has been processed.
Delivery times may vary due to carrier delays, weather conditions, public holidays, or other unforeseen factors beyond our control.
3. Do you offer international shipping?
Currently, we only ship within the United Kingdom and do not offer international delivery at this time.
4. How can I track my order?
Once your order has been dispatched, you’ll receive an email with your tracking details.
If you haven’t received it, contact us at support@wevllo.com
, and our team will provide your tracking information.
You can also track your order anytime via our Order Tracking Page.
5. My tracking shows “Delivered,” but I haven’t received my package. What should I do?
Please:
Check with neighbors or household members.
Verify that your shipping address was entered correctly.
Contact the carrier to confirm delivery details or request proof of delivery.
If the carrier confirms non-delivery, please send this proof to support@wevllo.com
so we can review and resolve the issue.
6. Can I cancel or modify my order?
You can request a cancellation or modification within 24 hours of placing your order by emailing support@wevllo.com
.
After this period, your order may already be processed or shipped, and changes might not be possible.
7. What should I do if my item arrives damaged or defective?
If your item arrives damaged or doesn’t function properly, please contact us within 14 days of delivery and provide clear photo or video evidence.
After review, we’ll issue a full refund without requiring you to return the item.
8. Can I return an item if I change my mind?
Yes. If you no longer want the product, you can request a return within 14 days of receiving your order.
The item must be in its original condition and packaging.
Return shipping costs are the responsibility of the customer and are non-refundable.
9. Do you charge restocking fees for returns?
No. We do not charge any restocking fees on returned items.
10. Are sale items eligible for return?
Yes. Sale items can be returned and refunded under the same conditions as full-priced products.
11. How long does it take to receive a refund?
The refund will be processed to your original payment method within 5 business days.
Your bank or payment provider may require additional time to complete the transaction.
12. Do you offer exchanges?
Yes. You can request an exchange by first initiating a return. Once the return is approved and processed, you can place a new order for the replacement item.
13. What payment methods are accepted?
We accept payments via VISA, Mastercard, Maestro, American Express, Discover, Diners Club, Apple Pay, Google Pay, UnionPay, Shop Pay, and Klarna.
All transactions are processed securely through Shopify Payments and encrypted for safety. Wevllo does not store or access your banking or payment details.
14. Is my payment information secure?
Yes. All payment data is encrypted between your browser and Shopify’s servers.
Wevllo never receives, records, or stores your credit card details.
15. Do you offer any warranties?
Yes. All products include a 9-month warranty against defects in materials or workmanship.
This warranty does not cover damage caused by improper handling, misuse, or accidents.
Under warranty, Wevllo will repair or replace the product at no cost. Refunds are not issued under this warranty.
16. Who can I contact for support?
For any questions or assistance, please reach out to our customer support team at support@wevllo.com or through our contact page.